
Troubleshooting PC Problems with the
Windows Event Viewer
When your system crashes and freezes, each
'event' or error is logged in the Windows Event Viewer. That's all well and
good, but browsing the Event Viewer's log file listings can be like finding
a needle in a haystack. How can you best use the Event Viewer to help you
troubleshoot Windows errors and crashes?
One of the best ways is to get used to looking at the Event Viewer prior to
having a system problem. You can find the Event Viewer by selecting:
Start>Settings>Control Panel>Administrative Tools>Event Viewer. Under the
"System" selection, Windows errors are logged and the "Application" section
logs problems experienced with by 3rd-party and different Microsoft software
installed on your computer. The "Security" section isn't turned on by
default so you shouldn't see anything to review in that section.
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In the viewer, you'll notice that the date and timestamp for logged events
are listed along with the software application or Windows process involved
in the error. Sometimes data for software systems programmers is listed here
as well. The events logged as "information" are mostly innocuous and not
something that should be worried about. The listings with the red circle and
"x" (called "errors") and the ones labeled "warning" with exclamation marks
are messages that should get attention. Clicking twice on the listing will
open the "Event Properties" detail.
The Event Properties dialog shows enumerated information about the issue
encountered and offers a hyperlink to the Microsoft support site, where you
can find knowledge base articles covering the problem and possible solutions
or work-arounds. The Windows help file opens with more detail on the issue
as well, hopefully listing some common causes and possible steps to resolve
the error. Each logged event has an "event ID" which can be searched both on
Microsoft's website and or other event database sites.
If the source of the problem is consistently the same Windows service or
process, a reboot may fix the issue. If it resurfaces and you don't want to
reboot, you can try going to Start>Settings>Control Panel>Administrative
Tools>Manage. Select the "Services" selection. Find the service that's
causing trouble in the Event Viewer by sorting the listings alphabetically
by clicking the top of the column. Right-click the Service and select
"Stop", start the service again by clicking "Start". This will effectively
do the same thing as a reboot, without the start-up delay.
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